Last Updated: January 2026
This Refund Policy outlines the terms under which refunds may or may not be issued for services provided by JSS Web Solutions. By purchasing any service from us, you agree to the terms stated in this policy.
1. General Policy
JSS Web Solutions provides professional digital services including website development, mobile application development, software development, AI solutions, digital marketing, and IT consulting.
Due to the nature of digital services and the resources involved in project planning and execution, all payments made to the company are subject to the terms described in this Refund Policy.
2. No Refund on Upfront Payments
All upfront payments or advance payments made to JSS Web Solutions are strictly non-refundable.
Upfront payments are required to initiate project planning, allocate development resources, and begin work on client projects. Once a project has been scheduled or work has begun, the advance payment cannot be refunded under any circumstances.
This policy applies to:
- Project initiation fees
- Development retainers
- Consultation or planning charges
- Design or prototype work
- Custom software development
3. Milestone Payments
Many projects are divided into milestone-based payments.
Payments made for completed milestones are considered compensation for work already performed and are therefore non-refundable.
If a project is discontinued by the client after a milestone is completed, the client remains responsible for payment of the completed work.
4. Client Cancellation
If a client chooses to cancel a project after work has started:
- No refund will be issued for the upfront payment.
- The client must pay for any work completed up to the cancellation date.
- Any partially completed work may be delivered upon request once outstanding invoices are cleared.
5. Project Delays Caused by Client
If a project is delayed due to lack of communication, missing content, or delayed approvals from the client:
- No refunds will be issued.
- The project timeline may be extended accordingly.
6. Third-Party Costs
JSS Web Solutions may use third-party services such as:
- Hosting providers
- Domain registrars
- API services
- Cloud infrastructure
- Software licenses
Any payments made toward third-party services are non-refundable and subject to the policies of the respective providers.
7. Service-Based Contracts
For ongoing services such as:
- Website maintenance
- SEO services
- Digital marketing
- Cloud infrastructure management
Payments for the active service period are non-refundable once the service cycle has begun.
8. Exceptional Circumstances
In rare and exceptional circumstances, the company may review refund requests at its sole discretion.
However, approval of such requests is not guaranteed and depends on the specific situation.
9. Dispute Resolution
If a client has concerns regarding billing or services, we encourage contacting our support team to resolve the matter promptly.
We aim to resolve all issues professionally and fairly.
10. Changes to This Policy
JSS Web Solutions reserves the right to modify this Refund Policy at any time without prior notice.
Any updates will be published on this page.
11. Contact Information
If you have questions regarding this Refund Policy, please contact:
JSS Web Solutions
Email: info@jsswebsolutions.com
Website: https://www.jsswebsolutions.com
